NeighorImpact Serves More Than 1 Million

The organization recorded 1,011,391 individual services provided to Central Oregonians assisted during the 24-25 program year—more than double the 460,802 services provided 5 years ago. Individual services are counted each time a person receives a service from NeighborImpact, and individuals who access more than one program are counted for each service received.

The total reflects the volume of assistance delivered across NeighborImpact’s programs over the course of the year, indicating the scale of support required as households across the region are met with increasing financial pressures.

“Families in Central Oregon continue to face a variety of obstacles in navigating rising prices and affording the ever-higher cost of living,” said NeighborImpact Executive Director Scott Cooper. “Increased numbers served represent more demand and a continued expansion in NeighborImpact services. In particular, the number reflects significantly increased demand for food.”

In addition to food access, services during the program year included housing stability support, utility assistance, high-quality preschool, early learning workforce development, child care slot creation, and financial services.

Behind the total are thousands of individual moments where assistance helped households stay afloat. During the program year:

• 959 households retained housing by avoiding foreclosure or eviction
• 263 households obtained safe and affordable housing
• 3,626 households maintained or restored utility connection during periods of high energy and water costs
• 2,619 child care providers received training, grants and business supports
• 711 households received high-quality pre-kindergarten education and health services in Head Start or Early Head Start programs
• 95 homes were weatherized, leading to lowered energy costs and improved health outcomes
• 18 households made essential home repairs or purchased their first home using a low-interest loan
• 232 disabled individuals had their bills paid and finances managed by NeighborImpact’s representative payee
• 1,944 individuals learned how to manage their finances and build assets
• 80,000 individuals accessed food assistance monthly. More than 6.3 million pounds of food were provided through NeighborImpact’s direct distributions and distribution sites operated by its 57 partner agencies.

“These are real dollars moving through the local economy and reaching households when it matters,” Cooper said. “The entire region is better off when its people are adequately fed and housed, and when there is help with utility and child care bills. This number shows what it takes, at scale, to keep households from falling through the cracks.”

NeighborImpact’s annual service report provides a comprehensive snapshot of how service demand, resource distribution, and household needs intersect over the course of the year. Together, the figures illustrate not just the volume of work performed, but the role NeighborImpact plays in supporting people and strengthening communities during periods of economic strain.

The report also showed an increase in volunteering—an important source of labor that helps sustain the organization’s work. NeighborImpact used 1,225 volunteers who contributed 15,102 hours of time in 24-25. The total number of volunteers utilized was up 78 percent over 5 years ago.

“The economy is complex for everyone. Working families can’t keep up with the cost of living, even with two-incomes,” Cooper said. “Food prices were up 16 percent at the end of 2025 over where they landed in 2024. Electricity costs 55 percent more than it did in 2020. Childcare costs have risen by a third since 2023. NeighborImpact’s services have never been more critical, and our numbers reflect our community’s dependence on us. It’s a privilege to be able to help, and we’re grateful to the community for its support through local, state and federal officials who advocate for us, donors who supplement our funding and volunteers who are the hands that make the work happen. “